Two Rocks Fishing Hat
Orders are processed within 24-hours M-F and are typically shipped by USPS Mail and USPS Mail International.
*Due to COVID-19 you may see a delay in receiving your package due to delayed shipment times. You'll be able to follow this with your tracking number to see your estimated delivery date and if any delays arise with the post office.
DOMESTIC SHIPPING
We currently only ship within the USA.
INTERNATIONAL SHIPPING
Please contact us and we can see if we can arrange international shipping. You can contact us at support@tworocksfishing.com.Â
TRACKING YOUR ORDER
Tracking normally updates once the item is received by the post office. If you received a tracking number and don't see tracking moving yet, don't be alarmed. It can take 24-hours after receiving your tracking number.Â
SHIPPINGÂ & ORDER PROCESSING
We process orders up till 11AM MST each day, so if you place an order before 11AM it will typically ship same day. Orders placed after 11AM MST will be shipped the following day. We ship orders Monday - Friday, excluding holidays. If an order is placed on Saturday or Sunday, it will be shipped the following business day, Monday. If an order is placed on a holiday, it will be shipped the following business day.
Two Rocks Fishing uses USPS to ship orders, unless it's needed to ship with a different carrier at our discretion. Once the package has left our facility in Centerville, Utah we are no longer in control of the package and USPS will be at this point. Once an item has been shipped you will receive a tracking number for your shipment. Â
USPS OBSERVED HOLIDAYS
- December 31 - New Year's Day
- January 17 - Martin Luther King Jr. Birthday
- February 21 - Presidents' Day
- May 30 - Memorial Day
- June 20 - Juneteenth National Independence Day
- July 4 - Independence Day
- September 5 - Labor Day
- October 10 - Columbus Day
- November 11 - Veterans Day
- November 24 - Thanksgiving Day
- December 26 - Christmas Day
If your order was placed on one of the United States Post Office's observed holiday's, then it will be shipped the following business day. You can view more here.Â
SHIPPING OPTIONS AND TIMEFRAMESÂ
We offer two different shipment options for your order, standard First Class shipping and upgraded Priority Shipping.Â
FIRST CLASS MAIL SHIPPING 2-7 BUSINESS DAYS
Orders are processed within 24 business hours from when you placed your order, explained above. First Class USPS shipping typically takes 2-7 business days to receive, after the order has been shipped.
We cannot guarantee these shipment times, as it's out of our control once the post office receives your package and if they have any delays. You will be provided with a tracking number to your order to track your package. You can track your package through your order confirmation email or by going to usps.com.
PRIORITY MAIL SHIPPING 1-3 BUSINESS DAYS
Orders are processed within 24 business hours from when you placed your order, explained above. Priority USPS shipping typically takes 2-3 business days to receive, after the order has been shipped.
We cannot guarantee these shipment times, as it's out of our control once the post office receives your package and if they have any delays. You will be provided with a tracking number to your order to track your package. You can track your package through your order confirmation email or by going to usps.com.
BACK ORDERS
We try our best to make sure items do not go out of stock and that we carry enough inventory. If we for some reason are out of stock of an item, we will contact you to let you know it's been backordered and will give an estimated shipment date.Â
CUSTOMER SUPPORT
You can contact Two Rocks Fishing support through our live chat or email support@tworocksfishing.com. You can view more ways to contact us by clicking here.Â
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We've tried this lure in different areas with various water conditions and have had great results. We believe in our products performance. If you feel it's not a good fit for you, just let us know, and we'll arrange a refund. Note: max refund of one pack per customer.